Operations & Special Projects Manager


The Operations and Special Projects Manager will work across all departments of the organization, including administrative departments and direct care services. The position is responsible for managing general office activities and providing administrative support on special projects. This includes working with directors to develop, implement and monitor agency-wide procedures and protocols. It also includes working on special projects related to public health, community mobilization and policy.



  1. Organizes, manages and coordinates assigned operational and administrative processes

  2. Support coordination within departments and between teams across the organization

  3. Assist in managing the planning and implementation of special projects

  4. Assist with coordination of community-wide mobilization initiatives and partnerships

  5. Schedule meetings and coordinate meeting logistics, including preparing materials, reserving meeting rooms, ordering meals, arranging for technology support, etc.

  6. Develop and maintain correspondences, forms, presentations and program and/or project materials as assigned

  7. Coordinate development of content for external communication strategies, including creation of content as assigned

  8. Coordinate with contractors and consultants to implement the scope of work of assigned projects.

  9. Complete and submit check requests, purchase orders, book orders, mailings and expense reimbursements

  10. Support the process for employee hiring and orientation.

  11. Conduct data entry and management as assigned

  12. Research and compile information to support decision-making and implementation processes as assigned

  13. Manage the development and maintenance of the MAC webpage and social media handles

  14. Produce project and organizational reports as requested



  1. Demonstrate excellent oral and written communication skills as well as a professional and positive demeanor

  2. Proficiency in virtual technology required, such as Zoom

  3. Proficiency in computer systems required, including Microsoft Office applications and collaboration software systems, such as Google, Slack and DropBox

  4. Accuracy and attention to detail

  5. Ability to work independently and be self-directed

  6. Ability to work collaboratively as part of a team and/or in partnership with community members and other stakeholders

  7. Ability to creatively address problems that are broad, complex and abstract

  8. Ability to comprehend and analyze processes and identify areas for improvement

  9. Ability to synthesize information and produce clear and concise written reports

  10. Efficiency in working on cross-sector, community partnerships and projects

  11. Excellent organization and time management skills to ensure follow through

  12. Capacity to set priorities when multiple demands are present

  13. Flexible work schedule required, including planned evening and weekend hours (when needed)



  • Bachelor’s degree or relevant experience in public health, business administration, or a related field

  • Experience working with diverse communities

  • Previous meetings management or event planning experience desired

  • Experience in health services, research and/or policy desired


Submit a cover letter and CV/resume to cnnaji@mac-boston.org.  Include the position and your name in the subject line of the email.

The Multicultural AIDS Coalition mission is to mobilize communities of color to end the HIV epidemic. MAC supports broader efforts to eradicate conditions that fuel the epidemic, including substance abuse, sexually transmitted infections, lack of healthcare access, homelessness, incarceration, and discrimination based on race, sex, ethnicity, sexual orientation and gender identity.

Multicultural AIDS Coalition, Inc.
9 Palmer Street
Roxbury, MA 02119

Ph:   617 - 442 - 1622
Fax: 617 - 442 - 6622

E: contact@mac-boston.org

Designed by ANI  All Rights Reserved to the Multicultural AIDS Coalition, Inc.